Contact us as soon as possible to request a cancellation, including your order number. A request does not confirm cancellation; wait for our response before assuming the order has been cancelled. Confirm the cancellation cutoff and any restrictions for personalized items before purchasing. Refund eligibility, return postage costs and processing time must be confirmed with us. For purchases completed on Etsy, request cancellations and refunds through your Etsy order; refunds are processed through that purchase’s payment provider.
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